Got questions? We’ve got answers!
Continue saving without a second thought.
Create customized savings goals with Fifth Third Momentum® Savings.
Here are some important dates to keep in mind:
Beginning June 7:
Remaining funds will be returned to your connected bank account in increments of $1,000.
If you have a balance in Dobot and your bank account is not connected to Dobot, please reach out to our team via in-app message. You can also read on for troubleshooting tips.
The Dobot app will be removed from the app store. If you still have funds in Dobot, don’t panic – reach out to us via in-app messaging and our support team will issue you a check for your remaining funds, within 60 days.
How do I withdraw my balance?
You can withdraw or transfer your funds within the Dobot app or through text until June 7, 2021. If your bank account is disconnected and you have savings in the app, please reach out to us via in-app chat, to either re-connect your bank or verify your address to send you a check for your remaining balance.
Two ways to withdraw your balance through the mobile app:
- • Tap each goal and move money back into your bank account
- • Withdraw your total balance in Dobot by deleting your goals and transferring the funds to your checking account.
HOW LONG DOES IT TAKE TO MOVE MONEY?
If a savings transfer is initiated before 6 p.m. ET, funds will arrive in Dobot within two business days. If you have pending transfers, they cannot be transferred back into your bank account until they arrive in Dobot. Once your funds arrive in Dobot, they can be immediately withdrawn. If you request a withdraw before 6 p.m. ET, your funds should appear in your account the next business day.
I’M TRYING TO WITHDRAW MY BALANCE, AND MY BANK IS CONNECTED, BUT I’M STILL GETTING AN ERROR
Different banks have different limits for how much money you can transfer in a day. If you have a large savings balance in Dobot (for example, over $2000), try moving a smaller amount at a time from Dobot to your connected bank.
I’m trying to withdraw my balance but my bank is disconnected.
It happens to the best of us. Here’s how to fix:
Have your login credentials to your financial institution recently changed?
If you’ve recently updated your login credentials, that can disconnect your account.
Next, try manually typing your new username or password to log in instead of using Face ID or a saved password. Sometimes banks and financial institutions change their digital user services agreements, which will disconnect your bank from Dobot. Log in to your bank or financial institution and accept the new terms.
Still stumped? Reach out to us via in-app messaging.
I want to withdraw my savings to a different bank than the one I used to set up my account.
Your Dobot funds can only be returned to your connected bank account. If your connected bank account has been closed or is no longer valid, please reach out to our support team via in-app message.
How do I access my Dobot savings statements?
Your statements will be available in your Dobot profile through June 30, 2021. Make sure to download them for your records before then. Note: If you keep the Dobot app installed on your mobile device, you will be able to access your statements; however, the Dobot savings features will not be available for use.
Without Dobot, how can I easily save for my goals?
We hear you! Goal-based savings is now offered with a Fifth Third Momentum® Savings account, which offers the ability to create and save for up to 4 goals with scheduled savings!
How do I close my account?
If you have $0 in your account by June 30, we’ll close your account for you. You can withdraw your savings either in the app or through text. To withdraw through text, text "withdraw X" to Dobot, with the “X” being the amount you'd like to withdraw. Then, turn off Smart Savings and any Savings Schedules you've set up.
Is Dobot safe?
Yes, very. We use a variety of measures to anonymize and encrypt your personal information before it's stored on our secure servers, and we never store bank account log-ins. Your Dobot savings is kept in a bank with all its inherent protections and is FDIC-insured.
DOES DOBOT CHARGE FEES?
Nope. Dobot is FREE to use.
How to Save with Dobot
WHAT IF A TRANSFER FAILS?
There are two primary reasons for a transfer failure:
- 1. If a failure occurs attempting a transfer to Dobot, there may be insufficient funds in your checking account
- 2. A lost connection to your bank
If a transfer fails, it is not automatically re-attempted. If you have Dobot Smart Savings turned 'On', then another transfer will be auto generated within a few days. The algorithm for the automated savings takes into consideration your current checking account balance, so it may not generate a transfer if the balance is too low.
WILL DOBOT CAUSE AN OVERDRAFT OF MY ACCOUNT?
For users of Dobot Smart Savings, our algorithm is designed to not overdraft your account. We only move small amounts - we call these “safe savings” amounts. On a rare occasion, Dobot fails to predict the movement in your checking account and can cause an overdraft fee. In this case, it's our fault and we will cover the overdraft fee for the Smart Savings transfer. Just use the contact us feature within the app to let us know. Dobot transfers that are manually created, meaning they are not created by the Dobot Smart Savings functionality, could result in an overdraft that would not be covered.
WHAT IF I HAVE OTHER QUESTIONS?
You can send us a message by signing into our app and tapping "Contact Us," within the profile section or by giving us a call at 1-800-972-3030.